On the test day

Tests are held on Saturdays at the INTO centre on the University of East Anglia campus in the city of Norwich. See How to find us.

How is the day structured?

Registration Please arrive for 08:45. If you arrive later than 09.30, you will not be allowed into the test.
Test begins at 10:00
Listening 10:00
Reading 11:00
Writing 12:00
Speaking 20 minute slots between 13.40-18.00*

*Occasionally you may be required to come within 7 days before or after the test day for your speaking test.

For further information regarding the format of the test, please see here.

What do I need to bring with me?

You can bring water in a clear bottle, with the label removed, along with your own stationery (this is also provided).  You MUST bring the same document provided to the centre during the registration, which may be:

  1. Your current, valid passport.
  2. A national identify card showing your photograph, full name, signature and date of birth (EU countries only).
  3. A UK issued British Residence Permit (BRP) card.

No other documents or photocopies will be accepted. Failure to bring the original copy of your valid passport/ID will mean that you will NOT be able to take the test or receive a refund.

What do I do with my belongings?

Before the test, you will need to leave your belongings in a locked room. We are not responsible for items left in the room and advise you not to bring valuable or unnecessary items. Electronic devices are not allowed in the test room, and you will be asked to leave them in the secure baggage room. Test-takers are also required to leave their watches, wallets, coats, hats, scarves, mobile phones and food with their belongings in the locked room.

You are only allowed to take your ID document and water in a clear bottle with the label removed into the test room, along with pens, pencils and erasers.  However, please note that pens, pencils and erasers are also provided.

Where can I get refreshments?

We have our own café on the first floor that serves refreshments and lunches. The café opens on the test days from 10.00am until 5.30pm.

Glasses of water will be available to candidates in the waiting areas before morning and afternoon registration, but if you would like to take water into the test, you will need to bring your own in a clear, transparent bottle.

I'd like to complain about the service provided by INTO UEA. What do I do?

We are committed to delivering a high quality experience and take all comments and complaints seriously, investigating them proportionately and accurately.

If you would like to make a complaint about the test day, please note that this complaint must be made on the test day itself, before you leave our premises.  If you would like to make a complaint, please ask an IELTS staff member for a Candidate Complaint Form.

If you are unhappy with any other aspect of the INTO UEA IELTS Test Centre service and wish to make a complaint, you can do so by sending an email of complaint to ielts@uea.ac.uk detailing the problem.