Can’t find the answer to your question? Call us on 01603 592977or email your question to ielts@uea.ac.uk.

What is IELTS?
  • IELTS tests all four language skills – listening, reading, writing and speaking.
  • The IELTS Speaking test is a face-to-face interview with a certified Examiner.
  • There is no pass mark for IELTS.
  • Candidates are graded on a scale of 1 to 9.

For further details please see the Take IELTS website.

Academic or General Training?

You can choose from one of the two versions to take your IELTS test: Academic and General Training.  We cannot advise you as to which test type is right for you.  This will need to be checked with the organisation that has requested that you take an IELTS test.

  • IELTS Academic assesses the English language proficiency mainly needed for an academic, and/or higher education environment.
  • IELTS General Training measures English language proficiency in a practical, daily-life context. This version of the test is also often a visa requirement for those planning to migrate to English speaking countries including Australia, the UK, and New Zealand.

See Who accepts IELTS?

How can I prepare for the IELTS test?

The British Council offers online preparation access for IELTS candidates and students.  Please see our 'Preparation' page here.

How can I find more information about IELTS for candidates?

For general information about IELTS test please refer to the IELTS Information for Candidates. For more information and resources please go to http://takeielts.britishcouncil.org/.

Do I need to send a photocopy of my passport or National Identity Card to you?

Yes, you do.

If you apply online please upload the ID document as directed on the online registration system. You can find the instructions here about how to upload your document on the Online Registration System.

Alternatively, you can email a scanned copy of your passport, your European National Identity Card or a UK issued Biometric Residence Permit to ielts@uea.ac.uk. We need to see the page with your photo, the ID number, your date of birth, the ID expiry date and your signature (please note the signature could be located on another page).

You can also bring the original document to INTO UEA's reception to be scanned.

If you apply with an application form please send us a copy of your valid passport, your European National Identity Card or a UK issued Biometric Residence Permit. We need to see the page with your photo, the ID number, your date of birth, the ID expiry date and your signature (please note the signature could be located on another page).

How do I receive the confirmation of my test application?

You need to have made a payment and have provided a valid copy of your passport, Biometric Residence Permit or National Identity Card within 5 working days after you submitted your application or your application may be rejected. If you apply for the test less than 2 weeks before the test day, you must pay and submit your documents within 3 working days.

When you have completed the application, made the payment and provided a copy of your ID document successfully we will give you a written confirmation of the date and time of the test by email, so please ensure you provide a valid email address on your application form.

When is my speaking test?

Your spoken interview will normally be in the afternoon of the test day. However we cannot guarantee a specific time for this. You will be required to arrive at least 20 minutes before your test time, sit in a waiting room until your appointment and you may leave once your speaking test has finished.

What if I need to postpone or cancel my application?

If you want to cancel or change your exam date, we require at least five weeks notice.  If you postpone or cancel within 5 weeks of the test date, we advise that you firstly contact ielts@uea.ac.uk to explain your reason for this.  In most cases, though, you will be charged the full fee (i.e. no refund will be given) unless you have a serious medical reason.

What if I am absent or sick on the test day?

If you are away on the test day with no prior notice, you will lose your full fee. However, in cases of serious illness, if you provide a medical certificate within 5 days of the test date, you will receive a refund minus a 25% administrative cost. Please note, this does not apply to minor illnesses.

Can I have another copy of my TRF (Test Report Form)?

You are only issued with one Test Report Form.  However, if your Test Report Form never arrives in the post to your address or you lose your TRF from a test taken less than two years ago, please contact ielts@uea.ac.uk for further information.

We can also send copies of your results to up to 5 institutions of your choice.  However, you need to indicate when you apply for the test which institutions you would like your results sent to. If done at this stage, this will be at no extra cost.  Please note, though, that we do charge a fee for international postage.

If you apply for an additional Test Report Form for a Recognising Organisation after the test has taken place or an additional TRF, you will need to complete a form (please email ielts@uea.ac.uk for further information) and make a payment of £20.00.  This payment includes UK postage, but please note that we do charge an additional fee for international postage.

Can someone collect my TRF (Test Report Form) for when results are released?

If you would like someone to collect your results on your behalf, this must be arranged with INTO UEA before results are released on the 13th day.  Please email ielts@uea.ac.uk for further information.

I'm not happy about my results. What can I do about this?

If you wish, you can apply to have your test re-marked.  This is called an Enquiry of Results (EOR).  Candidates must apply for an EOR within 6 weeks of the test date.  Candidates may choose to either have a full re-mark of all 4 modules, or any individual or combination of the modules.

The EOR is sent to Senior Examiners for marking, with the full process usually taking two to four weeks.  After this, you will receive an EOR letter stating your final result status.

Candidates must pay a fee of £75.00 for an EOR.  If the results following the EOR are higher, £75.00 of your fee will be refunded to you.  If the results are not higher, there will be no refund.

If you wish to have your test re-marked, please contact ielts@uea.ac.uk to find out what documents you will need to provide.

I'd like to complain about the service provided by INTO UEA, what do I do?

If you would like to make a complaint about the test day, please note that this complaint must be made on the test day itself, before you leave our premises.  If you would like to make a complaint, please ask an IELTS staff member for a Candidate Complaint Form.

If you are unhappy with any other aspect of the INTO UEA IELTS Test Centre service and wish to make a complaint, you can do so by sending an email of complaint to ielts@uea.ac.uk detailing the problem.